Willow Operations
BACKUP CAD FOR PSAPs

What happens when your CAD goes down?

Build a practical backup CAD using Microsoft 365 or a custom application designed around the workflow your dispatchers already know.

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Dispatcher Built
Designed by an active public safety dispatcher.
Microsoft 365 Compatible
Uses tools many agencies already own.
Rapid Deployment
Operational in weeks, not months.
Outage Focused
Built specifically for CAD and continuity failures.
Pauline Merz, Public Safety Dispatcher and founder of Willow Operations
PAULINE MERZ · FOUNDER
BUILT FROM EXPERIENCE

Built by a dispatcher, not a software company.

Willow Operations was founded by a working public safety dispatcher who has lived through CAD migrations, outages, and the pressure of keeping a comm center on the air when the tools fail. Every product is shaped by that experience.

  • Public Safety Dispatcher since 2018
  • City Employee of the Year
  • Real-world CAD migration and outage experience
  • Developed backup CAD solutions specifically for public safety operations
  • Built by someone who understands dispatch workflows, stress, and operational continuity
PRODUCTS

Two ways to build a backup CAD that actually works.

Start with a rapid Microsoft 365 deployment, or commission a custom application designed to mirror the CAD your dispatchers already use every shift.

willowoperations.sharepoint.com / backup-cad
Backup CAD — Live Incidents
IDPriZoneLocation
12P13401 N McKinley St
6P21730 Public Safety Way
4P31800 S Main St
MICROSOFT 365

SharePoint Backup CAD

A fast, practical backup built inside Microsoft 365 and configured around your agency's workflow.

Best For
Agencies that already own Microsoft 365 and need a credible fallback in weeks.
Timeline
2–6 weeks
  • No new vendor stack to procure
  • Familiar Microsoft interface
  • Runs on infrastructure you already trust
  • Configurable call, unit, and status views
Schedule a Walkthrough
CUSTOM CAD
NEW CALL · Enter details
Type
EMS-1
Priority
P2
Location
1425 Oak Ridge Dr
CUSTOM BUILD

Custom Backup Application

A purpose-built application designed to mirror the CAD interface and workflow your dispatchers already know.

Best For
Agencies that need a near-identical fallback without retraining dispatchers under stress.
Timeline
8–16 weeks
  • Mirrors your primary CAD's workflow
  • Dedicated data model and audit trail
  • Custom mapping and unit status views
  • Designed with your dispatchers in the room
View Demo Video
WEBINARS

Stay tuned for the next webinar announcement.

Working sessions for PSAP directors, comms managers, and CAD administrators on standing up a credible backup CAD. Reach out to be notified when the next date is set.

Notify Me
PROCESS

How deployment works.

A repeatable path from first call to a working backup — designed to move at the pace of a comm center.

  1. STEP 1
    Discovery Call

    Review CAD environment, outage concerns, and agency requirements.

  2. STEP 2
    Configuration

    Build and customize the backup solution around your workflow.

  3. STEP 3
    Testing

    Validate workflows and continuity procedures against real scenarios.

  4. STEP 4
    Training

    Train dispatchers and supervisors on the fallback.

  5. STEP 5
    Go Live

    Operational backup ready for deployment when you need it.

ADDITIONAL SERVICES

Continuity beyond CAD.

Backup CAD is a starting point. When it makes sense, we help with the broader planning around it.

Outage & Continuity Consulting

Phones, internet, radio, CAD, power — planning and response for every failure mode an agency can face.

LEARN MORE

Continuity Planning (COOP)

Practical, agency-specific COOP plans built around the real failure modes your operation actually faces.

LEARN MORE

Operational Readiness

Tabletop exercises, drills, and readiness assessments that validate plans before incidents do.

LEARN MORE

Workshops & Training

Hands-on training for dispatchers, supervisors, and leadership on continuity in practice.

LEARN MORE
CONTINUITY FOR EVERY OUTAGE TYPE

Not just CAD — planning across every system your operation depends on.

Phones
Internet
Radio
CAD
Power
Facilities
RESOURCES & NEXT STEPS

Take the next step.

FREE DOWNLOAD

Backup CAD Readiness Checklist

A practical self-assessment to identify gaps in your agency's CAD fallback, outage workflow, communications continuity, testing, recovery planning, and facility readiness.

Download the Checklist
LET'S TALK

Schedule a Walkthrough

Discuss your current CAD environment, outage concerns, and which backup path makes the most sense for your operation.

Request a Walkthrough
SEE IT LIVE

Live Product Demo

Walk through the SharePoint Backup CAD and Custom Backup Application with the dispatcher who designed them.

Book a Demo
CONTACT

Let's talk about your CAD continuity plan.

Share a few details about your CAD environment and the concerns keeping you up at night. Pauline will follow up personally within one business day.

pauline@willowoperations.com
Serving public safety agencies nationwide

We typically respond within one business day. Your information is never shared.

Backup CAD
Talk to a dispatcher who built one.
Schedule